Employee Spotlight: Christine Larkin

Christine Larkin is Senior Documentation Manager at Jellyfish. We sat down with Christine to discuss her career journey to date. If you’re interested in working with colleagues like Christine, check out our careers page here.

1. What initially attracted you to Jellyfish, and what motivated you to join the Product team?

I’ve always been motivated by the “new” – new challenges, new workflows, and new ways of thinking. Before Jellyfish, the bulk of my career was spent in the world of Enterprise software, which moves with the precision and speed of a cargo ship. You’re often stuck managing siloed documentation for a dozen different legacy versions.

I joined Jellyfish to move into the SaaS world, drawn by the high delivery velocity and the chance to build a product-led help experience. Since I’ve joined, that challenge has only intensified. We’ve evolved from an engineering management platform into an intelligence platform for AI-integrated engineering. This shift, fueled by our introduction of AI tools for engineering, means I’m not just documenting how to manage a team; I’m helping users navigate a total transformation in how software is built.

2. Can you share a memorable experience/project that highlights why you enjoy working here?

One of the most rewarding experiences I’ve had at Jellyfish was building our in‑app Help experience and training AI directly on our documentation. This was at the very beginning of AI, when best practices were still fuzzy, and we had to learn by doing. I quickly discovered that the structure of an article (how we break down concepts, sequence steps, and explain “why” rather than just “how”) has a huge impact on whether AI can return a useful answer. There was a lot of trial and error: rewriting sections, refining heading language, refactoring long guides into clearer, modular chunks, and then watching how that changed the success rate of AI responses. It was a very tangible way to see that good documentation isn’t just “nice to have”, it’s an input to how intelligent our product can be.

We saw basic “how do I…?” tickets drop as more users were able to help themselves, and we heard from CSMs and support engineers that the new experience made their conversations with customers more strategic and less about link‑hunting. For me, that combination of better customer outcomes and a quieter load on our teams is exactly the kind of impact that makes this work so satisfying.

3. How does Jellyfish encourage innovation and creativity in your role, and how does that make your work more fun?

Jellyfish gives me the autonomy to treat “Help” as a piece of the intelligence we provide. Because we are an intelligence platform, our documentation can’t just be a manual; it has to be smart. I’m encouraged to find creative ways to explain how AI tools change the engineering lifecycle. Experimenting with new ways to deliver those insights directly within the user’s workflow makes the work feel less like “writing” and more like “experience design.”

4. What do you think sets Jellyfish apart from others in the Tech industry?

It’s the people and the company’s “DNA”. I have been so impressed by the caliber of hiring here; whether it’s Sales, People, Engineering, Product, Marketing, or Customer Success, there is a consistent thread of courage, exploration, integrity, and a genuine desire to solve and build.

This culture builds a level of trust in my colleagues that I’ve never felt at any other company. That trust provides the psychological security I need to be at the top of my game, knowing that we are all aligned and moving in the same direction. We aren’t just building an Intelligence Platform; we’re doing it with a team that truly has each other’s backs.

5. If you had to sum up why you like working at Jellyfish in one sentence, what would it be?

I love being at the forefront of the AI revolution, building the intelligence layer for engineering teams alongside a world-class team I trust implicitly.