Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations.
With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific.
Looking for the right enterprise ready tool
With a large, distributed engineering team to manage in a highly competitive industry, Lightspeed sought an enterprise-ready solution capable of offering data transparency, actionable insights, and seamless integration across their distributed and multi-tool environment. Above all, they were looking to streamline operations and foster trust and collaboration within their engineering teams.
Lightspeed desired a holistic solution that combined quantitative data with qualitative insights to better understand team sentiment and operational friction points. Additionally, they needed a solution equipped for enterprise scalability that could integrate with core systems, including multiple Jira instances, Git tools, and other critical software investments. At the same time, reducing manual integration efforts and minimizing disruption to team workflows was key.
Why Jellyfish wins
Uli Abend, VP of Engineering at Lightspeed, was closely evaluating Jellyfish alongside other solutions to find the most established, enterprise-ready platform tool that best met their needs. Jellyfish’s blend of customizable features and strong data validation capabilities made it the clear winner.
Jellyfish stood out as the more mature, enterprise-ready product. Its strong drill-down capabilities, team-focused metrics, and robust transparency were game-changers for us.
– Uli Abend, VP Engineering
Jellyfish not only handles fragmented team setups across multiple systems but also offers robust transparency by making all data accessible and understandable to stakeholders at all levels. This transparency is critical in building trust within the organization and ensuring buy-in for the tool. Jellyfish also excels in providing real-time insights through pre-designed dashboards and drill-down capabilities.
Jellyfish DevEx allows Lightspeed to gather both quantitative performance data and qualitative sentiment analysis to identify friction points and opportunities for coaching. The Jellyfish Academy, an asynchronous training resource, reduces the need for stakeholders to manage complex training programs internally, enabling faster onboarding and adoption across teams. Regular support sessions with Jellyfish’s customer success team are further ensuring a smooth implementation by quickly addressing integration challenges and providing personalized guidance.
Driving better performance and alignment across the business
Deploying Jellyfish has enabled Lightspeed to improve engineering efficiency and align their efforts with broader business goals. The platform’s holistic integration of data management and survey support provide a clearer understanding of team performance, operational bottlenecks, and areas for continuous improvement. Transparent reporting fostered trust among engineering teams, ensuring that metrics are viewed as tools for improvement rather than evaluation.
By simplifying data reporting with pre-configured dashboards and comprehensive drill-down capabilities, Jellyfish reduced time spent on operational tracking and enabled better planning and forecasting. Jellyfish Academy streamlined onboarding, allowing teams to efficiently learn and adopt the platform’s features without requiring disruptive, time-intensive meetings. With proactive support from Jellyfish, the rollout was smooth and timely, meeting the client’s expectations in terms of scalability and ease of use.
The Jellyfish Academy and the dedicated support team made all the difference. Having asynchronous courses and instant answers to questions accelerated our implementation process significantly.
– Tomasz Dubik, Director of Software Development
A trusted partner
By delivering transparency, actionable insights, and customization at scale, Jellyfish became an invaluable partner in driving operational efficiency, fostering trust, and supporting collaborative, data-driven engineering teams. With Jellyfish, Lightspeed is better equipped to measure impact, improve processes, and deliver results at a pace aligned with organizational goals.
